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SoulMakes Jewelry. Bohemian Jewelry and Gypset Fashion for all free spirits using turquoise, leather, crystals, and love.

FAQs

Shipping


All domestic and qualifying international* orders include complimentary tracking and delivery confirmation.

All shipping rates are 'Flat Rates' based on order totals and destination country.

U.S. Domestic Shipping Rates

First Class (3 to 5 business days) - $5.00

2 Day Priority Shipping (2 to 3 business days) - $10.00

FREE 2 Day Priority Shipping with US orders over $150

International Shipping Rates

Standard International Shipping (1 to 3 weeks) - $15.00

Priority International Shipping (4 to 10 business days)- $35.00

FREE Priority International Shipping with orders over $250

*Click here for list of countries eligible for international tracking

When will my order ship?

The majority of orders will be packaged and shipped within one business day, but please allow SoulMakes 1 to 3 business days to process and ship your order. Please note, that due to varying demands and order volumes, processing times may vary. Custom orders, special requests, made-to-order, and larger volume orders may be subject to longer processing times.

If you are concerned about when an item will ship, please feel free to contact us at info@soulmakes.com or using our contact form.

If expedited shipping is needed, please contact us for a quote and more information.

How will my order ship?

By default, shipping will be fulfilled using USPS for both domestic and international orders. Tracking will be automatically included for all qualifying* orders.

*Click here for list of countries eligible for tracking

UPS, Fed-Ex, or your preferred courier can be used upon request, but may be subject to additional costs.

Customs & Import Taxes

All customers are responsible for any customs fees or import taxes required by their own country. SoulMakes is bound by law to declare the full value of your order, along with an invoice of purchase. SoulMakes will not be able to declare a lower value.

RETURNS & EXCHANGES

If you are not head over heels about your SoulMakes order, you may make a return or exchange within 30 days of the confirmed delivery date, with these conditions met:

  • Return shipping is post-marked within 30 days of confirmed delivery date
  • Items are unused, unworn, and in its original condition
  • All packaging, tags, and accessories are included (you may keep cards, postcards, stickers, etc.)
  • Not an item on sale or custom order

Send returns and exchanges to:

SoulMakes
P.O. Box 437
Centreville, VA 20122

 

If within the 30 day return period, you may contact us for a complimentary return shipping label (domestic returns only). 

Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Non-returnable items:

Gift cards

Sale Items (unless damaged or defective upon delivery)

 

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (this depends on your credit card or banking institution) 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank or credit card company. 

If you've done all of this and you still have not received your refund yet, please contact us at info@soulmakes.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. "Sale items" are considered products in the SALE collection. Full priced items purchased during a 'sitewide sale' or using a coupon code are not considered "sale items".

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@soulmakes.com and send your item to: 

SoulMakes
P.O. Box 437
Centreville, VA 20122
United States

Discounts & Coupons

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  • Coupon codes are applied during STEP 2 of the checkout process. Only one coupon code can be used per transaction. Coupon codes may not apply to all products in the store.

    Gift Certificates

    Gift certificates can be purchased here.

    Gift certificates are delivered electronically, and do not expire.

    PRIVACY POLICY / TERMS & CONDITIONS

    View full privacy policy and terms of use here

    Contact Info

    General Inquiries: info@soulmakes.com OR Fill out our contact form

    Orders: orders@soulmakes.com

    Wholesale: wholesale@soulmakes.com OR Fill out our wholesale form

    Phone:(571) 482-7685

    Mailing Address:
    SoulMakes
    P.O. Box 437
    Centreville, VA 20122