If you are not head over heels about your SoulMakes order, you may make a return or exchange within 30 days of the confirmed delivery date, with these conditions met:

  • Return shipping is postmarked within 30 days of confirmed delivery date
  • Items are unused, unworn, and in its original condition

Please note: Shipping costs are non-refundable

Send returns and exchanges to:

P.O. Box 14076
Charleston, SC 29422
United States

If within the 30 day return period, you may contact us for a complimentary return shipping label (domestic returns only). 

Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-returnable items:

Gift cards

Custom items

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (this depends on your credit card or banking institution) 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank or credit card company. 

If you've done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 

P.O. Box 14076
Charleston, SC 29422
United States