FAQs

All domestic and qualifying international* orders include complimentary tracking and delivery confirmation.

All shipping rates are 'Flat Rates' based on order totals and destination country. All rates are listed in USD.

U.S. Domestic Shipping Rates

Standard (3 to 5 business days) - $6.50
Priority Shipping (2 to 3 business days) - $12.50
FREE Standard Shipping with US orders over $75

Expedited domestic shipments using FedEx Express (1 to 2 business days) services are available upon request.

International Shipping Rates

'Lightweight' Standard Shipping (1 to 3 weeks) - starting at $10.00*
Standard International Shipping (1 to 3 weeks) - $20.00
Priority International Shipping (4 to 10 business days)- $50.00
FREE Standard International Shipping with orders over $300

*Lightweight shipping only available for orders with gross weights of 9 oz or less (2 lb or less for Canada). Most jewelry and accessories will weigh less than 9 oz. If you have questions about possible 'lightweight shipping', feel free to contact is at info@soulmakes.com or using our contact form.

Expedited international shipping (2 to 4 business days) using DHL Express services is available starting at $60, and vary by country and order weight. You can calculate shipping costs using the Shipping Calculator on the cart page.

*Click here for list of countries eligible for international tracking

When will my order ship?

The majority of orders will be packaged and shipped within one business day, but please allow SoulMakes 1 to 3 business days to process and ship your order. Due to varying demand and order volumes, processing times may vary. Custom orders, special requests, made-to-order, and larger volume orders may be subject to longer processing times. 

**Please note that processing and shipping times may run a bit longer throughout the holiday season and during sales and special promotions.

If you are concerned about when an item will ship, please feel free to contact us at info@soulmakes.com or using our contact form

If expedited shipping is needed, please contact us for a quote and more information.

How will my order ship?

By default, shipping will be fulfilled using USPS for both domestic and international orders. Tracking will be automatically included for all qualifying* orders.

*Click here for list of countries eligible for tracking

UPS, FedEx, DHL, or your preferred courier may be used upon request, but may be subject to additional costs.

Customs & Import Taxes

All customers are responsible for any customs fees or import taxes required by their own country. SoulMakes is bound by law to declare the full value of your order, along with an invoice of purchase. SoulMakes will not be able to declare a lower value.

FREE RETURNS & EXCHANGES

If you are not head over heels about your SoulMakes order, you may make a return or exchange within 30 days of the confirmed delivery date, with these conditions met:

  • Return shipping is postmarked within 30 days of confirmed delivery date
  • Items are unused, unworn, and in its original condition

Send returns and exchanges to:

SoulMakes
P.O. Box 14076
Charleston, SC 29422
United States

If within the 30 day return period, you may contact us for a complimentary return shipping label (domestic returns only). 

Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-returnable items:

Gift cards

Custom items

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (this depends on your credit card or banking institution) 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank or credit card company. 

If you've done all of this and you still have not received your refund yet, please contact us at info@soulmakes.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@soulmakes.com and send your item to: 

SoulMakes
P.O. Box 14076
Charleston, SC 29422
United States