FAQs

Shipping

Shipping costs and methods

Shipping costs vary based on weight, volume, and destination. Shipping costs are calculated automatically during checkout based on average weights of the products being ordered. Shipping costs are non-refundable.

Available shipping methods include:

Domestic (US Only)

Cost

Standard (3 to 5 business days)

$5.00

Standard (Orders over $100.00)

FREE

Priority (2 to 3 business days)

$14.95

 

International

Based on order weight*

*All international shipping rates are now calculated based on the weight of the order. Shipping rates can be calculated and previewed at the bottom of the cart page, once items have been added to the cart.
If you have questions international shipping and rates, feel free to contact is at info@soulmakes.com or using our contact form.

When will my order ship?

Please allow SoulMakes 1 to 3 business days to process and ship your order. Due to varying demand and order volumes, processing times may vary. Custom orders, special requests, made-to-order, and larger volume orders may be subject to longer processing times. 

**Please note that processing and shipping times may run a bit longer throughout the holiday season and during sales and special promotions.

If you are concerned about when an item will ship, please feel free to contact us at info@soulmakes.com or using our contact form. If expedited shipping is needed, please contact us for a quote and more information.

How will my order ship?

By default, shipping will be fulfilled using USPS for both domestic and international orders. Domestic orders may have the option for FedEx Ground upon request. Tracking will be automatically included for all qualifying* orders.

*Click here for list of countries eligible for tracking

Customs & Import Taxes

All customers are responsible for any customs fees or import taxes required by their own country. SoulMakes is bound by law to declare the full purchase value of your order, along with an invoice of purchase. SoulMakes will not be able to declare a lower value.

Products

Where are your products made?

Mother Earth and her children! We source products from amazing suppliers all over the globe – from awe-inspiring agate and quartz mines in Brazil to vibrant villages in India to our own studio in ever-soulful Charleston, South Carolina.

Are your products and/or materials used natural or man-made?

We have a wide variety of products and materials, so here’s the best and simplest explanation: If it can naturally be found in the world, ours is natural. For example, all our crystals and gemstones are “natural” with a few exceptions:

  • Colored Agates – While the agate is natural and mined in Brazil, it does not naturally occur in the vibrant pinks, blues, purples, etc. that many of our agate products possess. These agates are effectively dyed each of these colors. However, the beautiful banding and patterns found in the agates ARE natural, simply brought out during the dyeing process.
  • Red and Blue Goldstone – Goldstone is a man-made, albeit stunningly beautiful, stone. Nowhere in the world (at least on this planet) is this stone found in nature. To read more about Goldstone and how it’s made click here.

Returns / Exchanges

Return Policy

If you are not head over heels about your SoulMakes order, you may make a return or exchange within 30 days of the confirmed delivery date, with these conditions met:

  • Return shipping is postmarked within 30 days of confirmed delivery date
  • Items are unused, unworn, and in its original condition

Send returns and exchanges to:

SoulMakes
P.O. Box 14076
Charleston, SC 29422
United States

If within the 30 day return period, you may contact us for a complimentary return shipping label (domestic returns only; only one complimentary return label per order). Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exchange Policy

Exchanges or substitutions within the 30 day return period may be made with prior approval. Shipping costs to return the original item to us is the customer's responsibility, however, we will cover the shipping costs for the replacement item, Some items may be subject to a restocking fee.

Damaged, Missing, or Incorrect Items

If you receive the incorrect item or it was damaged upon delivery, please contact us so that we can arrange a replacement or apply a credit to your account. SoulMakes must be notified of any damaged or incorrect items within 48 hours of delivery. You will not be responsible for shipping costs of replacement products for damages, missing, or incorrect items.